The challenges of the first half of 2017 are not going away any time soon. A backdrop of uncertainty, mixed messages on house prices, increased competition and fee wars are highly likely to continue for the rest of the year.
Challenging circumstances demand a change in behaviour and approach alongside the raising of standards and skills.
The articles below focus on best practice principles that ensure agents survive and thrive in tricky times.
Have a read and let us know which of the ideas you're going to implement and any other changes you've made to deal with your challenges.
As JFK said "Change is a way of life. Those who focus on the past and present are certain to miss the future."
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One of the regular discussions we have on our instructions training programmes centres on what attributes and qualities are essential to ensure that a valuer achieves constantly exceptional performance.
Predictably, the usual suspects include punctuality, presentation, trustability, knowledge and a will to win.
However, one of the most important elements in a valuer’s success is often missed off the list until I prompt it to be included. And believe me, it must feature on the list, given that it is the most important of all – the quality of self-awareness.
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Hearing stories of customers’ experiences and their feelings about how they were treated can be an invaluable source of information on how to improve your service. Here is one such story. Are you more like Agent A, B or C?
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Stock is key to success…this article highlights some important lessons to apply in the maximising of instruction opportunities…
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We are running some new courses for 2017, including a new starter course for agents who have been in the business for less than 12 months, listing & selling, lettings and branch managers. Read on for more information on the courses and how to book.
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