Summer Newsletter

The challenges of the first half of 2019 are not going away any time soon. A backdrop of uncertainty, mixed messages on house prices, increased competition and fee wars are highly likely to continue for the rest of the year.

Challenging circumstances demand a change in behaviour and approach alongside the raising of standards and skills.

The articles below focus on best practice principles that ensure agents survive and thrive in tricky times.

Have a read and let us know which of the ideas you're going to implement and any other changes you've made to deal with your challenges.

As JFK said 'Change is a way of life. Those who focus on the past and present are certain to miss the future.'

Are you receiving me?

Julian O’Dell talks about the critical importance to your agency of answering the telephone correctly.

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Tour Dates

We are running some more courses in 2019, including listing, selling, lettings and new starter courses. Read on for more info on the courses and how to book them

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The X Factor

The importance of being Xceptional.

Agents still in business are obviously good at their job, but being good is no longer enough. Firms need to establish their X factor to survive the coming year, as Julian O’Dell explains.

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Follow the Leader

I’ve had a number of new managers ask me for tips on how to succeed in their role. I feel a huge sense of disappointment that many of these folk keen to make their mark are not being supported by their employers in terms of training. The move from being a team member to a team leader is one of the steepest learning curves within our industry, and help with such a journey should be taken as read.

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