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Details of our 2013 tour dates are as follows...
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I dialled the number in response to a message left 20 minutes earlier by the proprietor of an estate agency wishing to book a training course. (The names have been changed for the purpose of this article.)
“Aardvark and Co,” said a flat, disgruntled male voice.
“Hi, please can I speak to Alan Aardvark?” I inquired.
“He’s not in,” replied Flatboy Grim.
“Oh…I’ll call back later then,” I suggested.
“OK. Bye,” came the response, followed by an abrupt clunk as the phone was put down.
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If you think you can, you can. If you think you can’t, you’re right.
Good quality instructions are naturally one of the critical elements of any effective and profitable estate agency operation. The process of gaining an instruction varies significantly from agent to agent, and it is surprising how many around the country rely solely on the skills and personality of the valuers themselves to secure the clients’ business.
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Customers are becoming more demanding about the service standards they expect from agents, and a number seize the first opportunity to complain. Dealing with complaints takes time and is non-productive. What can be done to minimise the problem?
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