With a backdrop of uncertainty created by Brexit, the short term distraction of a General Election, reduced numbers of transactions and increased competition, there has never been a more important time to raise standards of customer service and improve selling skills. Adding value to the customer experience is essential to ensure you are perceived as different from and superior to your competition. Our Spring newsletter focuses on defeating the challenges agents face in 2017 and possibly beyond. Enjoy!
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Communication skills are at the top of the essentials list for any salesperson who wants to make the grade. However, the ability to express oneself verbally is arguably second most important behind the ability to listen. You may have heard the phrase “Seek first to understand, then to be understood”. This article outlines why that is a key mantra and how listening is so crucial to success…
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During my first week in estate agency in 1983, I attended a training course which covered the basic skills required for my new role as junior negotiator. Certain lessons have been firmly embedded in my brain throughout my career, particularly those relating to the qualification and registration of applicants.
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Running courses is never less than interesting as every group is different and the range of subject matter we cover within sales and lettings means no two days are ever the same. Add to this the fact that we travel across the UK (and occasionally abroad) to train agents and you can see why variety is guaranteed.
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We are running some new courses for 2017. Read on for more information on the courses and how to book.
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