The estate agency profession, within which I have worked for over 30 years and of which I am passionate and proud, is often targeted by the media as being somewhat untrustworthy and questionable in how it conducts itself. On some occasions, I have witnessed behaviour and techniques which deserve such criticism, whilst I have more frequently seen the other side of the coin where agents are beyond reproach and in fact it is their clients or customers who are guilty of underhand actions.