Julian O’Dell and Peter Chapman offer training and consultancy services to sales and lettings agencies around the UK. Julian is also a respected contributor to trade magazines and regularly speaks at industry conferences and forums. Peter is a former MD of Chesterton Residential in central London.
Delegates on courses have commented on their extensive knowledge and passion for training and development of estate agents, and notably that courses are highly relevant to the ‘real world’ in which agents operate. This is in part due to the fact that TM training & development are part of award winning estate agency firm Thomas Morris with seven offices in and around Cambridgeshire, and a highly successful Fine & Country operation.
Thomas Morris have won a number of industry awards including the coveted Relocation Agent Network accolade of the ‘Best Independent Estate Agent in the UK’ in 2011, 2012 and 2013.
Julian and Peter now work with many of the industry’s leading firms as trainers and consultants and believe in delivering motivational and inspiring training that makes a real difference to performance.
Julian lives in Milton Keynes and describes his passions in life as his wife, his four children, three grandchildren, live music and Luton Town Football Club. Peter lives in Luton and takes an active interest in local politics. He is also a follower of Luton Town.
10 Good reasons to choose TM training & development
Track record – TM training & development work with major players within the industry including previous winners of the ‘Best Independent Estate Agent in the UK’ award Romans, Webbers, Gibbs Gillespie, Northfields, the Relocation Agent Network, the Guild of Professional Estate Agents, Fine & Country and Your Move.
Relevant – The courses are delivered by trainers who are still involved in agency as opposed to a ‘teacher’ who has never worked in the business or perhaps has not done so for some time. Delegates on our courses appreciate the training being conducted by someone who truly understands their business and who can reinforce the principles covered by way of topical real life scenarios. This element of our approach ensures techniques are relevant to today’s marketplace. All courses are “tested” on the Thomas Morris staff to ensure the content works. Every session has a clear focus on ‘best practice’ and reaching exceptional standards of skill and behaviour.
Response – Over 98% of respondents rate our training as ‘excellent’ or ‘good’. Feedback typically includes that the courses are motivational, informative and enjoyable, but most importantly that the ideas will genuinely make a positive difference to performance in the workplace.
Quality – Estate agency firms who have employed TM training & development for in-house training or consultancy work stick with us! We are proud that we have retained our clients in such a competitive environment. Our earliest client firms from 2003 remain clients all these years later.
Variety – Courses are provided on all sales and lettings disciplines and bespoke programmes can be designed at no extra charge. This allows companies to receive training that is specific to their own needs and culture. We also carry out consultancy work to assist in highlighting strengths and weaknesses, help business planning and design training programmes. Finally TM training & development carry out ‘Mystery Shopper’ exercises to give estate agency owners a real insight into staff performance and customer service levels.
Impact – Courses are designed to make a real difference and we operate on a desired maximum of 20 delegates per course. This ensures that each attendee gains maximum benefit from the learning experience.
Communication – Feedback is provided to the company after each event and can include specific reports on individuals if desired.
Flexibility – Training can be provided anywhere around the UK at a venue of your choice. This ensures delegates have a limited distance to travel and can get back to the workplace immediately to put things into practice. Courses can be full day, half day or just a couple of hours of short sharp sessions. We also have our own bespoke training centre which can be offered as a venue for training within the overall daily charge.
Value – Many clients report that they consider the training to be the ‘best investment’ they ever make. The achievement of extra business, as a result of the training, ensures that the initial outlay is recouped quickly and many times over.
Guarantee of satisfaction – If the training provided does not meet your expectations, we will refund your fee….an offer which has been in place since we started our business but an offer which has never been necessary!
TM training & development can be contacted on 01480 405583, firstname.lastname@example.org or www.tmtraininganddevelopment.co.uk.