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Some agents are finding their past is coming back to haunt them. Getting things right today makes a huge difference to the future. Julian explains why…
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With a flurry of managerial sackings and departures in sport over recent weeks, and the abject failure of the England rugby team, it is useful to consider how estate agency managers can avoid the failures of team leaders in the sporting world…
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One of my favourite mantras in business comes from Will Rogers, who said: "If companies spent the same amount of money on improving their services as they do on advertising then they wouldn't have to advertise them.” Here is a tale of a hotel which ought to take those words on board…
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If you think you can, you can. If you think you can’t, you’re right.
Good quality instructions are naturally one of the critical elements of any effective and profitable estate agency operation. The process of gaining an instruction varies significantly from agent to agent, and it is surprising how many around the country rely solely on the skills and personality of the valuers themselves to secure the clients’ business.
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I am often approached for advice about Estate Agency awards – in particular, how to enter for them and whether they are worth winning. I am a Partner of an independent Estate Agency which has won over twenty industry awards in the last two years, so unsurprisingly my answer is – go for it!
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The rewards for qualifying your prospects in an exceptional manner are numerous, as this story shows…
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One for all you managers and directors - this should be borne in mind on a daily basis!
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Julian O’Dell talks about the critical importance to your agency of answering the telephone correctly.
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We are running some more courses in 2019, including listing, selling, lettings and new starter courses. Read on for more info on the courses and how to book them
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The importance of being Xceptional.
Agents still in business are obviously good at their job, but being good is no longer enough. Firms need to establish their X factor to survive the coming year, as Julian O’Dell explains.
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I’ve had a number of new managers ask me for tips on how to succeed in their role. I feel a huge sense of disappointment that many of these folk keen to make their mark are not being supported by their employers in terms of training. The move from being a team member to a team leader is one of the steepest learning curves within our industry, and help with such a journey should be taken as read.
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Julian and his wife Cat held their annual fundraising music festival Catfest on Bank Holiday Sunday in their garden near Milton Keynes. Twelve months of planning and hard work culminated in a brilliant day which raised a new record of £45,242 for charities Action Against Cancer and Dan’s Hope.
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We are running some more courses in 2018, including listing, selling, lettings and new starter courses. Read on for more info on the courses and how to book them
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We have had some lovely testimonials in about our service over the last few months. Read on for a selection of just a few of them
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Agents who constantly achieve high levels of sales are inevitably those with the best quality stock. Sales have been in good supply in many, but not all, geographical areas and winning stock remains critical to success. However, protection of that stock is of equal importance.
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As the market toughens a little, a different skillset is required. “Disturbing” customers is key. But what does that actually mean?
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With the World Cup in full flow and at the time of writing, England basking in the glory of a record win over Panama, there will be a vast range of views from experts and non-experts alike regarding which team is likely to win the most coveted football trophy. Selecting the right team to triumph in any football competition is a challenge and the same can be said of putting together a team to win in the business arena.
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We are running some more courses in 2018, including listing, selling, lettings and new starter courses. Read on for more info on the courses and how to book them
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News received today..
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Stock is still tight and fees are under huge pressure as a result. Are you upping your game accordingly?
Good quality instructions are naturally one of the critical elements of any effective and profitable estate agency operation. The process of gaining an instruction varies significantly from agent to agent, and it is surprising how many around the country rely solely on the skills and personality of the valuers themselves to secure the clients’ business.
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Stock is key to success…this article highlights some important lessons to apply in the maximising of instruction opportunities…
On my travels around the country, the market obviously differs from place to place to an extent but the one common element seems to be the degree to which lack of stock is an issue. Rightmove reported last month that the average stock per agent was down to 42 from 50 only a few months ago. One firm told me last week that they have circa 20 for sale when the “norm” is between 60 and 70. While these situations are partly as a consequence of great sales figures, it is patently obvious that such results cannot be sustained without available stock of the right quantity and quality.
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Following an enormously successful pilot in 2017, we are delighted to be running our much acclaimed “Stars of Tomorrow” course for new starters to the industry and junior negotiators in Manchester. The course runs from April 30th to May 2nd inclusive at the Victoria & Albert Marriott Hotel. Most places have been booked already but at the time of writing there are six left.
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We are running a course that will explain GDPR on the 19th April in Manchester.
The GDPR will become law on May 25th 2018 and will impact on your business no matter what size it is.
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We are running some new courses for 2018, including listing, selling and lettings. Read on for more information on the courses and how to book.
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There is nothing worse for an estate agency than sales collapsing. All the hard work that has been put in to negotiate and agree the transactions ultimately coming to nought is soul-destroying for all involved. There are some cancellations that you can do nothing about. However, it is not through bad luck that some agents have significantly worse rates than others. In short, there are simple “best practice” measures that can be taken to control cancelled sales.
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Getting the day off on the right foot is essential to the success of any sales or lettings office – so how best to achieve this?
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If you are attending the RAN conference this year please drop by and visit us on stand 22. We are giving away a bottle of champagne and will be happy to discuss any training needs you want for 2018. Please have a look at some of the feedback we have had from our 2017 training.
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We are running some new courses for 2018, including listing,selling and lettings. Read on for more information on the courses and how to book.
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We have 2 places left on our ever popular "Stars of Tomorrow" course, for new starters and junior negotiators,that we are holding at our head office in St Neots on the 27th, 28th and 29th November
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One of the regular discussions we have on our instructions training programmes centres on what attributes and qualities are essential to ensure that a valuer achieves constantly exceptional performance.
Predictably, the usual suspects include punctuality, presentation, trustability, knowledge and a will to win.
However, one of the most important elements in a valuer’s success is often missed off the list until I prompt it to be included. And believe me, it must feature on the list, given that it is the most important of all – the quality of self-awareness.
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We are running some new courses for 2017, including a new starter course for agents who have been in the business for less than 12 months, listing & selling, lettings and branch managers. Read on for more information on the courses and how to book.
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Communication skills are at the top of the essentials list for any salesperson who wants to make the grade. However, the ability to express oneself verbally is arguably second most important behind the ability to listen. You may have heard the phrase “Seek first to understand, then to be understood”. This article outlines why that is a key mantra and how listening is so crucial to success…
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During my first week in estate agency in 1983, I attended a training course which covered the basic skills required for my new role as junior negotiator. Certain lessons have been firmly embedded in my brain throughout my career, particularly those relating to the qualification and registration of applicants.
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Running courses is never less than interesting as every group is different and the range of subject matter we cover within sales and lettings means no two days are ever the same. Add to this the fact that we travel across the UK (and occasionally abroad) to train agents and you can see why variety is guaranteed.
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We are running some new courses for 2017. Read on for more information on the courses and how to book.
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Yes that is right! There are free training places at our open courses being held in Norwich, Southampton and Cheltenham. They are being offered in association with Rightmove. To be in with a chance of winning one all you need to do is read the article below and follow the simple instructions.
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In case you missed this article in Property Industry Eye here it is again..
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We are running some new courses for 2017. Read on for more information on the courses and how to book.
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