Julian O’Dell talks about the critical importance to your agency of answering the telephone correctly.

As the market toughens a little, a different skillset is required. “Disturbing” customers is key. But what does that actually mean?

Following an enormously successful pilot in 2017, we are delighted to be running our much acclaimed “Stars of Tomorrow” course for new starters to the industry and junior negotiators in Manchester. The course runs from April 30^th to May 2^nd inclusive at the Victoria & Albert Marriott Hotel. Most places have been booked already but at the time of writing there are six left.

One of the regular discussions we have on our instructions training programmes centres on what attributes and qualities are essential to ensure that a valuer achieves constantly exceptional performance.

Predictably, the usual suspects include punctuality, presentation, trustability, knowledge and a will to win.

However, one of the most important elements in a valuer’s success is often missed off the list until I prompt it to be included. And believe me, it must feature on the list, given that it is the most important of all – the quality of self-awareness.

Yes that is right! There are free training places at our open courses being held in Norwich, Southampton and Cheltenham. They are being offered in association with Rightmove. To be in with a chance of winning one all you need to do is read the article below and follow the simple instructions.

We are running some new courses for 2017. Read on for more information on the courses and how to book.