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If 2017 proves to be a more challenging market, as many industry experts predict, it is essential to raise standards to make things happen. Here are some ideas on how to achieve that crucial objective.
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As 2017 approaches, some agents are feeling a little apprehensive about the year ahead. It will be critical for success that agents differentiate themselves from their competitors to win a sufficient share of available sales in our area. Unfortunately, plenty of agents are on limited budgets in terms of funds to spend on improving our brand.
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We are running some new courses for 2017. Read on for more information on the courses and how to book.
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Julian would like to thank those of you who have been supportive of him and his family during the course of the Summer. His wife Cat was rediagnosed with bone cancer in May and informed that it was incurable and terminal.
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Our friends at Myers Davison Ginger have issued the attached to their clients and have kindly agreed to me sharing with you. So many thanks to Josh, Keith and the team at mdgmk.com for allowing me to share. At times like this, we all need to understand the fundamentals as opposed to the media hype.
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We are running some new courses for 2016. Read on for more information on the courses and how to book.
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The estate agency profession, within which I have worked for over 30 years and of which I am passionate and proud, is often targeted by the media as being somewhat untrustworthy and questionable in how it conducts itself. On some occasions, I have witnessed behaviour and techniques which deserve such criticism, whilst I have more frequently seen the other side of the coin where agents are beyond reproach and in fact it is their clients or customers who are guilty of underhand actions.
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Stock is key to success…this article highlights some important lessons to apply in the maximising of instruction opportunities…
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Having been on a good few viewings in recent months in my search for a suitable investment property to buy, the calibre of the appointments and indeed the estate agency staff who have shown me round has been varied to say the least. Here are a few thoughts…
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We are running some new courses for 2016. Read on for more information on the courses and how to book.
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The 2016 market is likely to be one that demands salespeople rather than just polite dispensers of information. Sadly, there are seemingly more of the latter than the former in estate agency at present. If your business is suffering from that issue, it is time to get back to basics…
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In the busy environment of a sales or lettings office, it can be very tempting to take shortcuts and to get things done in the quickest way possible – even if that way is less effective than other methods.
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At this time of year we often think about taking some time off and reflecting on life and business, and maybe take some time to do some reading which may inspire us in the New Year. Thinking back on the training we have conducted over the last twelve months, we have emphasised the importance of getting the right personal balance between your knowledge, your skills and your attitudes to achieve success. Thinking about our courses we have often discussed the first two subjects at length but have often skirted over the third: the importance of the right attitudes and frame of mind to achieve success.
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We are running some new courses for 2016. Read on for more information on the courses and how to book.
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Some agents are finding their past is coming back to haunt them. Getting things right today makes a huge difference to the future. Julian explains why…
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With a flurry of managerial sackings and departures in sport over recent weeks, and the abject failure of the England rugby team, it is useful to consider how estate agency managers can avoid the failures of team leaders in the sporting world…
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When people choose an estate agent, it can be for many reasons, but all recent surveys have shown that the number one reason is trust. In the same way that we put our trust in our doctor, we need to make sure that our customers feel the same way in putting their trust in us as a “Property Doctor”
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We are running courses in Bristol and Manchester on "How to be an Exceptional Lister". Read on for more information on the course and how to book.
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The next few weeks and the results we achieve in terms of activity are obviously going to be crucial to the overall final outcome we reach this year. All reports show that the property market is probably the most challenging it has been for many years: with a lack of properties in many areas, while in other areas properties still remain on the market attracting little interest.
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It is really interesting when we talk to agents about their successes and challenges. Wherever they are in the country, there is often a common answer to our question as to what is the single most important thing about their company. The answer is pretty much always “Our staff”. Interestingly though, this is often at odds with one of our other questions “What is your staff training and development budget for the next 12 months?” A worryingly frequent response is “What staff training and development budget?”
Here are some thoughts on why you might want to allocate some money for that item…
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Julian has been raising funds for Macmillan Cancer Support this year through various events but has recently stumbled upon a new idea which has resulted in donations of over £2500 in just a few weeks. Here he tells the story…
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We are running courses in London, Bristol and Manchester on "How to be an Exceptional Lister". Read on for more information on the course and how to book.
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Wherever I run training on listing skills, I always start by asking delegates what are the biggest challenges they face at present in their role as a lister or valuer. Inevitably coming top of the list is generating appointments and getting through more doors. The question we then discuss is “In your core areas, if you assess every property that comes on the market with all agents, out of every hundred how many have you been to see or had an opportunity to speak to the vendor?”
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Running courses is never less than interesting as every group is different and the range of subject matter we cover within sales and lettings means no two days are ever the same. Add to this the fact that we travel across the UK (and occasionally abroad) to train agents and you can see why variety is guaranteed.
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The market for the rest of the year may well prove to be one that demands salespeople rather than just polite dispensers of information. Sadly, there are seemingly more of the latter than the former in estate agency at present. If your business is suffering from that issue, it is time to get back to basics…
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Course dates released for 2015. London, Bristol and Manchester dates added. For more information read on....
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New stock is our lifeblood. You have no option but to ensure you are better than your competition In all you do to acquire new instructions. Here are some thoughts on this critical issue…
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You may well have heard the quote attributed to Charles Darwin “It is not the strongest of the species that survives but the one that is most adaptable to change” - it applies to estate agents now as much as it ever has. Here’s why…
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We all know word of mouth is one of the most powerful sources of new business. Conversely, the wrong words from the wrong mouths and your reputation can be in tatters before you know it. Take this case involving conversations overheard by one of the team here at TM training…
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Course dates released for 2015. London and Manchester and Bristol dates added. For more information read on....
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Now the election is over, what can we expect from the property market?
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The transition from negotiator to manager is one of the steepest learning curves within our industry, and help with such a journey should be taken as read. This article aims to provide a little help...
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Hearing stories of customers’ experiences and their feelings about how they were treated can be an invaluable source of information on how to improve your service. Here is one such story. Are you more like Agent A, B or C?
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Course dates released for 2015. London and Manchester dates added. For more information read on....
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Generating market appraisal appointments is a critical part of any estate agency business – but it is not as easy as it sounds…this article gives some tips on cracking the conundrum…
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Many agents send out e-newsletters to a database of clients. Great idea that may be, but what do you include in them to ensure they are read by the recipients? More...
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We all know the phrase "Do Not Disturb" but in a tough market the opposite is true.... More...
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Managers and business owners have to make decisions every day. Whether big or small, these decisions must be appropriate or the damage done can be irreparable. This article outlines a proven decision making process to ensure success in this key discipline... More...
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Can you be sure that your business is running to maximum efficiency and that nothing needs repairing or replacing? An MOT on a car is a legal requirement – this article might persuade you that an MOT on your business is a priority too…
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Another change in the offing brings a fantastic opportunity for proactive estate agents. Are you ready to seize it?
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Putting sales together only to see them fall apart some weeks later is a soul-destroying element of estate agency. What can be done to minimise the horror of this age-old problem?
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Course dates released for 2015. More information here...
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You may have read in the trade press that Julian O'Dell and fellow director Peter Chapman are acquiring full control of TM training & development Ltd, after LSLi, part of LSL Property Services took a major shareholding in our parent company Thomas Morris Sales and Lettings.
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On my travels around the country, it is clear that in many areas there is a chronic lack of available stock. One of my client firms reports valuations year to date down by 21% and instructions down by 27% over the same period. Another firm has circa 20 for sale when the norm is between 60 and 70. While these situations are partly as a consequence of great sales figures, it is patently obvious that such results cannot be sustained without available stock of the right quantity and quality.
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A simple enough question, but one which many agents are ill-equipped to answer. So how should such an enquiry be handled?
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One of the most lively and interesting discussions that often takes place on our Management Training courses relates to the essential qualities of excellent managers. Delegates are asked to consider the best manager they have worked for and to highlight the single most important attribute that causes them to class the person they are thinking of as being so good. Frequently, the fact that the outstanding manager was seen to “lead by example” is cited as the characteristic that is most significant to a manager being deemed to be excellent. Therefore, it should be considered as a trait that all leaders should understand and aspire to…
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Course dates released for 2015. More information here...
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If you are looking for ways to improve your service, create raving fans and ensure your business is the best it can be, you might want to learn some lessons from a man and his mouse...
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Course dates released for 2015. More information here...
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If 2015 proves to be a more challenging market, as many industry experts predict, it is essential to raise standards to make things happen. Here are some ideas on how to achieve that crucial objective.
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General | General News | Latest Features Released | Hot Tips | Regional News
Course dates released for 2015. More information here...
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General | General News | Latest Features Released | Hot Tips | Regional News
As 2015 approaches, some agents are feeling a little apprehensive about the year ahead. It will be critical for success that agents differentiate themselves from their competitors to win a sufficient share of available sales in our area. Unfortunately, plenty of agents are on limited budgets in terms of funds to spend on improving our brand.
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Many sales and lettings offices start the day with a morning meeting, but the quality and outcomes vary enormously. Run correctly, and it can prove to be the most important event in the diary. So how can that goal be guaranteed? Find out here…
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This year has been a good one for the vast majority of agents, but will next year be more of the same? The general view seems to be that the market is tightening so while 2014 may have been a year to celebrate, we need to look ahead to the potential challenges of 2015…
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Some agents ignore the opportunity to generate extra streams of income. If the market tightens, this revenue can make the difference between profit and loss. Here are some thoughts on the matter…
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There is nothing worse for an estate agency than sales collapsing. All the hard work that has been put in to negotiate and agree the transactions ultimately coming to nought is soul-destroying for all involved. There are some cancellations that you can do nothing about. However, it is not through bad luck that some agents have significantly worse rates than others. In short, there are simple “best practice” measures that can be taken to control cancelled sales.
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November and December are dubbed “conference season” by many industry folk, as many of the key events are held within a condensed period of time towards the end of the year. TM training & development are pleased to be involved in two of the major ones.
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Course dates released for 2015. More information here...
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But despite the fact that the market is far less “seasonal” than it used to be, there is potentially a reduction in activity, particularly in terms of new stock coming onto the market. This article combats that issue…
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But what is the difference between the two?
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As the market toughens a little, a different skillset is required. “Disturbing” customers is key. But what does that actually mean?
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More course dates released for 2015. More information here...
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This article focuses on improving productivity without adding to your expenditure…
2014 has seen an upturn in activity for a good many (though not all) agents and after a difficult few years following the post-2007 downturn, it is heartening to see the survivors enjoying a healthy year’s results so far. But this doesn’t mean things are plain sailing and new market conditions present new challenges.
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yet have never received training on the art of negotiation. As a result, many negotiators enter negotiation discussions in a grossly unprepared manner, which has disastrous effects. This article highlights a better way….
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Getting the day off on the right foot is essential to the success of any sales or lettings office – so how best to achieve this?
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We are delighted to announce that Julian is to become a contributor to the brilliant and insightful online publication Property Industry Eye - fondly known as simply the "Eye".
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Julian and Peter are on the road again - a course coming up in Manchester. Full details here...
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On our training and consultancy travels around the UK, we encounter more and more agencies talking about a downturn in activity. It is clear that if estate agency teams don’t change their practices radically, many will run into difficulties if the market takes a turn for the worse.
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Julian and Peter are on the road again - courses coming up in Coventry and Manchester. Full details here...
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There are signs in certain parts of the country that while the weather is still hot, the market is starting to cool. The previous frantic selling bonanza was all well and good, but it is easy to slip into bad habits. This article points out some pitfalls to be aware of and to avoid…
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One of the most interesting variances in lettings and property management businesses that we work with is the percentage of managed deals that some do compared to others. Most practitioners however do genuinely recognise the benefits to all parties (landlord, tenant and agent!) of a fully managed service. So why is success in this area so varied and how can the strike rate be improved?
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When business is brisk, it is easy to take one’s eye off the ball as far as key management principles are concerned. But forward planning will always be integral to a successful business. Here’s why…
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It is all well and good having a state of the art software system, but you should control it rather than let it control you! Have you got the balance right?
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Social media platforms are a fantastic way to create brand awareness and ultimately to generate business. Twitter is our personal favourite, but so many agents just don’t get it! Read on if you think you might be one of them…
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Important date for your diary...
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We have made so many friends and connections via social media and word of mouth, but some of you may not know the business behind the logo! This feature will tell you all you need to know…
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With the World Cup finally upon us, there will be a vast range of views from experts and non-experts alike regarding which team is likely to win the most coveted football trophy. Selecting the right team to triumph in any football competition is a challenge and the same can be said of putting together a team to win in the business arena. Here’s how…
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Have your staff members ever considered what the most important sale they make every day in your job actually is? Selling themselves? It is difficult to sell anything to a customer if they haven’t bought ‘you’. But there is a more important sale than that. Selling the company and its services? They are right near the top of the list, but something is even more important. Obviously selling properties should be on the list of the most important sales, but, it is NOT number one.
This article provides the answer…..
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The accompanied viewing is one of the most critical events in the estate agent’s diary. However, lack of preparation and training mean many are poorly conducted. This article will help you raise the bar…
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Important date for your diary...
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Many estate agency managers and business owners are really doing two jobs – leading their team and fulfilling the role of main valuer. Some succeed, plenty struggle. Here is how to ensure you put yourself into the former rather than the latter category!
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Customers are becoming more demanding about the service standards they expect from agents, and plenty take the first chance they can to complain or post negative reviews online. Here are some thoughts on how to avoid this problem…
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That is the question many business owners ask themselves. “Can we afford to?” is often the next question. You won’t be surprised to know that my short answer is that of course you should train your teams. But how and when? That is another question, which this article will help you answer …
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With stock so crucial to success, Julian has booked in a full day's course to tackle the issues on this key subject. Packed with proven, practical techniques that will massively impact on your performance, this is a course that is sure to sell out, and places are limited. To book and for more information click here...
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Leading a team of people to success in a fast paced market is a challenge for numerous estate agency managers and directors, many of whom are still working on the front line listing and selling houses! This article will help anyone who finds themselves in that position…
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One of the key mantras that we hold dear at TM training & development, and which forms an essential backdrop to many of our courses is that “good is no longer good enough”. This concept should be applied to all that estate agents do, including the way they conduct telephone conversations. Here are some key issues to consider…
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The short answer is “No”. This may come as a slight surprise to some practitioners, as there appears to be a longstanding perception on the part of some within their number who insist that sales and lettings are entirely different businesses. This feature examines the issue…
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With stock so crucial to success, Julian has booked in a full day's course to tackle the issues on this key subject. Packed with proven, practical techniques that will massively impact on your performance, this is a course that is sure to sell out, and places are limited. To book and for more information click here...
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General | General News | Latest Features Released | Hot Tips | Regional News
With stock so crucial to success, Julian has booked in a full day's course to tackle the issues on this key subject. Packed with proven, practical techniques that will massively impact on your performance, this is a course that is sure to sell out, and places are limited. To book and for more information click here...
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Business owners or managers stand or fall by the success of their team members. Getting optimum performance from each and every employee is crucial in a busy competitive market. The role of coach has never been more important – but how is it best fulfilled? This article gives some essential tips and techniques…
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Communication skills are at the top of the essentials list for any salesperson who wants to make the grade. However, the ability to express oneself verbally is arguably second most important behind the ability to listen. You may have heard the phrase “Seek first to understand, then to be understood”. This article outlines why that is a key mantra and how listening is so crucial to success…
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One of my favourite mantras in business comes from Will Rogers, who said: "If companies spent the same amount of money on improving their services as they do on advertising then they wouldn't have to advertise them.” Here is a tale of a hotel which ought to take those words on board…
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Details of our 2014 tour dates are as follows...
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There is a dangerous skill gap that goes unaddressed within estate agency branches and which can cost firms thousands of pounds. This article highlights and tackles the problem...
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“Rapport” is a word often used but equally often a word misunderstood. This article provides clarity and tips on a crucial subject…
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One experienced agent described their local market as a “fee bloodbath” recently, with weaker and desperate agents dropping down to 0.5% and the like. This is short-termism at its worst. In this article, we explore some of the issues around estate agency fee wars….
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Winning instructions is key to success more so now than ever…are you prepared for victory every time? This article will help ensure that you are…
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Plenty of agents realise that a focus on lettings is essential to ensure their firms are protected against the ups and downs of the sales market. Here are some tips on how to grow that side of your business.
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Many agents send out e-newsletters to a database of clients. Great idea that may be, but what do you include in them to ensure they are read by the recipients?
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General | General News | Latest Features Released | Hot Tips | Regional News
Details of our 2014 tour dates are as follows...
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2013 has been a record year for TM training & development. We have run more courses, beaten all previous performance records and launched two exciting new training projects.
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On my training travels around the country this year, it has been evident that a growing number of estate agents are enjoying a bumper sales period – although not all those agreed sales are going the distance.
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TM training & development attended the 20th Annual Relocation Agent Network Conference, exhibiting at the event’s trade exhibition. Held on Friday 15 November 2013, at the Park Plaza Riverbank Hotel in Central London the event has become one of Britain’s most prestigious estate agency events.
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A recent ETSOS survey found that a worrying 41% of sales and lettings agents had not put any new processes in place to avoid falling foul of the Consumer Protection Regulations which have replaced the recently repealed Property Misdescriptions Act. There are even some agents who are still unaware that the PMA has gone!
Help is at hand though...
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General | General News | Latest Features Released | Hot Tips | Regional News
During my first week in estate agency in 1983, I attended a training course which covered the basic skills required for my new role as junior negotiator. Certain lessons have been firmly embedded in my brain throughout my career, particularly those relating to the qualification and registration of applicants.
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As a manager or business owner, it is crucial to get the best out of each member of your team. But what if one of them is not performing? This article will help you plan a course of action to get your staff back on track...
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We are running a training session about this on the 28th November 2013 at our Eaton Socon training centre, PE19 8ER. To book.....
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This article highlights some important lessons to apply in the maximising of instruction opportunities…
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With the new football season a month or two under way, there will be a vast range of views from experts and non-experts alike regarding which teams are likely to win their respective divisions. Selecting the right team to triumph in any football competition is a challenge and the same can be said of putting together a team to win in the business arena.
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The morning meeting is an agency office’s most important part of the day…are you getting the most out of yours? This article will help you do just that…
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Agents who constantly achieve high levels of sales are inevitably those with the best quality stock. Sales have picked up in many (but not all) geographical areas and winning stock is critical to success. However, protection of that stock is of equal importance.
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In a fast moving market, high quality performance from all team members is vital. So how do effective managers achieve this? This article gives some key pointers on this hugely important area of leadership…
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Details of our October tour dates are as follows.....
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We are delighted with the manner in which sales and lettings agents have responded to our Estate Agency All Stars venture and the calibre of trainee negotiators who have been sourced and trained has been exciting and extraordinary.
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We all know how important it is to go into the New Year with a healthy sales pipeline, and that October and November instructions and sales performance are crucial to our businesses.
TM training & development are running a series of training courses for forward thinking and hungry agents looking for the edge over the competition.
We will be coming to Manchester, Darlington, Bristol and Gatwick in October with our "Gaining Instructions from Vendors and Landlords This Autumn" and "How To Outsell Your Competition". Limited spaces are still available - book at
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As a much valued recipient of our newsletters, we wanted you to be first to know about a development within our business which we trust will be of interest to you.
We are delighted with the manner in which sales and lettings agents have responded to our Estate Agency All Stars venture and the calibre of trainee negotiators who have been sourced and trained has been exciting and extraordinary.
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Many agents are now utilising the technique of Open House viewings, but how can you ensure they are successful? This article talks through the dos and don’ts…
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With so many house reports, indices and opinions, which often contradict each other, Julian O’Dell of TM training & development slices through the stuff and nonsense and explains the methodology of each. You decide which one you should take notice of…
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I dialled the number in response to a message left 20 minutes earlier by the proprietor of an estate agency wishing to book a training course. (The names have been changed for the purpose of this article.)
“Aardvark and Co,” said a flat, disgruntled male voice.
“Hi, please can I speak to Alan Aardvark?” I inquired.
“He’s not in,” replied Flatboy Grim.
“Oh…I’ll call back later then,” I suggested.
“OK. Bye,” came the response, followed by an abrupt clunk as the phone was put down.
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If you think you can, you can. If you think you can’t, you’re right.
Good quality instructions are naturally one of the critical elements of any effective and profitable estate agency operation. The process of gaining an instruction varies significantly from agent to agent, and it is surprising how many around the country rely solely on the skills and personality of the valuers themselves to secure the clients’ business.
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Customers are becoming more demanding about the service standards they expect from agents, and a number seize the first opportunity to complain. Dealing with complaints takes time and is non-productive. What can be done to minimise the problem?
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I am often approached for advice about Estate Agency awards – in particular, how to enter for them and whether they are worth winning. I am a Partner of an independent Estate Agency which has won over twenty industry awards in the last two years, so unsurprisingly my answer is – go for it!
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The rewards for qualifying your prospects in an exceptional manner are numerous, as this story shows…
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With the continued mixed media messages about the property market, there still seems to be uncertainty over what the rest of 2013 will bring, let alone where the market will go beyond that..
Julian O'Dell, Director of TM training & development, was invited to discuss the market along with Miles Shipside of Rightmove and Jane Slade of Retiremove on a radio show hosted by Ian Rutter.
It proved to be a fascinating discussion and you can listen to it and see whether your views coincide with those of the panel...
Click here...
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As many of you know, we have launched a new venture called Estate Agency All Stars which sources, recruits and trains new junior sales and lettings negotiators for agents throughout the UK. The inaugural course was held earlier this month and was a massive success. Any of you seeking high calibre young staff who can hit the ground running and have been equipped with the appropriate knowledge, skills and attitude to be effective and successful should get in touch.
We have another programme due to start on the 10th of June, for more information contact us on 01480 405583. But don't take our word for it - we invited special guest Andrea Morgan (of "A Passion for Homes") to sit in on part of the course and to talk to the key people involved - including perhaps most importantly, the delegates themselves. Her podcast on her experience can be heard here
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An exciting new business headed up by a number of renowned and respected estate agency figures is bringing a new concept to the industry.
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We are delighted to announce a series of new tour dates for the Autumn - bookings now being taken...
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Julian O’Dell talks about the critical importance to your agency of answering the telephone correctly.
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We are running some more courses in 2019, including listing, selling, lettings and new starter courses. Read on for more info on the courses and how to book them
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The importance of being Xceptional.
Agents still in business are obviously good at their job, but being good is no longer enough. Firms need to establish their X factor to survive the coming year, as Julian O’Dell explains.
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I’ve had a number of new managers ask me for tips on how to succeed in their role. I feel a huge sense of disappointment that many of these folk keen to make their mark are not being supported by their employers in terms of training. The move from being a team member to a team leader is one of the steepest learning curves within our industry, and help with such a journey should be taken as read.
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Julian and his wife Cat held their annual fundraising music festival Catfest on Bank Holiday Sunday in their garden near Milton Keynes. Twelve months of planning and hard work culminated in a brilliant day which raised a new record of £45,242 for charities Action Against Cancer and Dan’s Hope.
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Putting sales together only to see them fall apart some weeks later is a soul-destroying element of estate agency. What can be done to minimise the horror of this age-old problem?
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We are running some more courses in 2018, including listing, selling, lettings and new starter courses. Read on for more info on the courses and how to book them
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The transition from negotiator to manager is one of the steepest learning curves within our industry, and help with such a journey should be taken as read. This article aims to provide a little help...
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Can you be sure that your business is running to maximum efficiency and that nothing needs repairing or replacing? An MOT on a car is a legal requirement – this article might persuade you that an MOT on your business is a priority too…
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We have had some lovely testimonials in about our service over the last few months. Read on for a selection of just a few of them
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As the market toughens a little, a different skillset is required. “Disturbing” customers is key. But what does that actually mean?
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Agents who constantly achieve high levels of sales are inevitably those with the best quality stock. Sales have been in good supply in many, but not all, geographical areas and winning stock remains critical to success. However, protection of that stock is of equal importance.
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With the World Cup in full flow and at the time of writing, England basking in the glory of a record win over Panama, there will be a vast range of views from experts and non-experts alike regarding which team is likely to win the most coveted football trophy. Selecting the right team to triumph in any football competition is a challenge and the same can be said of putting together a team to win in the business arena.
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We are running some more courses in 2018, including listing, selling, lettings and new starter courses. Read on for more info on the courses and how to book them
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News received today..
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Stock is still tight and fees are under huge pressure as a result. Are you upping your game accordingly?
Good quality instructions are naturally one of the critical elements of any effective and profitable estate agency operation. The process of gaining an instruction varies significantly from agent to agent, and it is surprising how many around the country rely solely on the skills and personality of the valuers themselves to secure the clients’ business.
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Stock is key to success…this article highlights some important lessons to apply in the maximising of instruction opportunities…
On my travels around the country, the market obviously differs from place to place to an extent but the one common element seems to be the degree to which lack of stock is an issue. Rightmove reported last month that the average stock per agent was down to 42 from 50 only a few months ago. One firm told me last week that they have circa 20 for sale when the “norm” is between 60 and 70. While these situations are partly as a consequence of great sales figures, it is patently obvious that such results cannot be sustained without available stock of the right quantity and quality.
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Following an enormously successful pilot in 2017, we are delighted to be running our much acclaimed “Stars of Tomorrow” course for new starters to the industry and junior negotiators in Manchester. The course runs from April 30th to May 2nd inclusive at the Victoria & Albert Marriott Hotel. Most places have been booked already but at the time of writing there are six left.
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We are running a course that will explain GDPR on the 19th April in Manchester.
The GDPR will become law on May 25th 2018 and will impact on your business no matter what size it is.
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We are running some new courses for 2018, including listing, selling and lettings. Read on for more information on the courses and how to book.
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There is nothing worse for an estate agency than sales collapsing. All the hard work that has been put in to negotiate and agree the transactions ultimately coming to nought is soul-destroying for all involved. There are some cancellations that you can do nothing about. However, it is not through bad luck that some agents have significantly worse rates than others. In short, there are simple “best practice” measures that can be taken to control cancelled sales.
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Getting the day off on the right foot is essential to the success of any sales or lettings office – so how best to achieve this?
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If you are attending the RAN conference this year please drop by and visit us on stand 22. We are giving away a bottle of champagne and will be happy to discuss any training needs you want for 2018. Please have a look at some of the feedback we have had from our 2017 training.
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We are running some new courses for 2018, including listing,selling and lettings. Read on for more information on the courses and how to book.
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We have 2 places left on our ever popular "Stars of Tomorrow" course, for new starters and junior negotiators,that we are holding at our head office in St Neots on the 27th, 28th and 29th November
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One of the regular discussions we have on our instructions training programmes centres on what attributes and qualities are essential to ensure that a valuer achieves constantly exceptional performance.
Predictably, the usual suspects include punctuality, presentation, trustability, knowledge and a will to win.
However, one of the most important elements in a valuer’s success is often missed off the list until I prompt it to be included. And believe me, it must feature on the list, given that it is the most important of all – the quality of self-awareness.
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Hearing stories of customers’ experiences and their feelings about how they were treated can be an invaluable source of information on how to improve your service. Here is one such story. Are you more like Agent A, B or C?
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Stock is key to success…this article highlights some important lessons to apply in the maximising of instruction opportunities…
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We are running some new courses for 2017, including a new starter course for agents who have been in the business for less than 12 months, listing & selling, lettings and branch managers. Read on for more information on the courses and how to book.
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Communication skills are at the top of the essentials list for any salesperson who wants to make the grade. However, the ability to express oneself verbally is arguably second most important behind the ability to listen. You may have heard the phrase “Seek first to understand, then to be understood”. This article outlines why that is a key mantra and how listening is so crucial to success…
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During my first week in estate agency in 1983, I attended a training course which covered the basic skills required for my new role as junior negotiator. Certain lessons have been firmly embedded in my brain throughout my career, particularly those relating to the qualification and registration of applicants.
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Running courses is never less than interesting as every group is different and the range of subject matter we cover within sales and lettings means no two days are ever the same. Add to this the fact that we travel across the UK (and occasionally abroad) to train agents and you can see why variety is guaranteed.
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We are running some new courses for 2017. Read on for more information on the courses and how to book.
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Yes that is right! There are free training places at our open courses being held in Norwich, Southampton and Cheltenham. They are being offered in association with Rightmove. To be in with a chance of winning one all you need to do is read the article below and follow the simple instructions.
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In case you missed this article in Property Industry Eye here it is again..
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We are running some new courses for 2017. Read on for more information on the courses and how to book.
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